Main Content

Client Reviews

We’re proud to consistently rank among the Top Miami Realtors, as well as the nation’s Top 1% real estate professionals. But we’re much more proud of the wonderful reviews we receive from our clients about our their experience with us.

Your happiness is our success!

The Monica Betancourt Group Luxury Realtors Miami Florida Real Estate

Submit your review

Create your own review

The Monica Betancourt Group
Average rating:  
 60 reviews
 by Eric W. – Buyer
Wealth of Knowledge & Always Responsive

5  Stars. I worked with Paula Bermello to help me find the perfect condo. I had a tight timeline to relocate and, not knowing exactly which part of the city I wanted to move to, she promptly provided excellent options for me to choose from. She quickly scheduled viewing appointments and was always responsive to any questions. Paula had a wealth of knowledge of each of the buildings, which was extremely helpful in having specific criteria for your search. Moving can be a stressful time, especially around the New Year, but Paula made the process as smooth as could be. Highly recommend working with her!

 by Natalie Martino – Buyer
5 Stars Simply Aren't Enough

5 stars simply aren't enough for Monica and Justin! We were lucky enough to be connected with Monica in November of 2020 and she seamlessly assisted in the leasing of a condo during peak season, giving the warmest welcome to Miami. We recently went through our first buying process and both Monica and Justin made the process as easy as any buying process can be. Steady communication throughout, responsive, exceptionally knowledgeable of the market/trends/area, recommendations for anything and everything (from restaurants to handymen). Monica and Justin are beyond what you can ask for in agents!

 by Chris Kuebler – Buyer
Tireless Market Expert

5 Stars. Monica was tireless in searching for the right home for us in Miami. She made the process far easier, and knows the market very well.

 by Sara Herald – Buyer
Can't Say Enough Good Things!

5 Stars!! Monica and her team, particularly Justin, have worked with me for the last 5 years, first to help me with rentals and most recently finding my "forever home." Their patience and assistance made the process a pleasure and seamless. Can't say enough good things! Love them!

 by Peter A. – Buyer
We Received the Utmost Care & Professionalism

5 Stars

We own investment properties in various states across the country. We were interested in purchasing an investment property in South Florida, near Miami. We chose Josefina to be our real estate agent as she was very knowledgeable of the various communities in and around Miami and she was able to help us narrow down our search to a few communities that met our criteria. We purchased our condo with Josefina and she handled every part of the transaction with utmost care and professionalism. She was there every time we needed her to represent us and we were able to close in a fast and efficient manner. We highly recommend Josefina for anyone considering purchasing a property in South Florida.

 by Ian Tornquist – Buyer
We Put Our Trust in the Right Person

5 Stars! Monica was simply outstanding in helping us find the right home as we relocated back to Miami from New York. We never thought we could find a home and tour it virtually but Monica made it happen. We put our trust in the right person for this purchase and could not be more grateful. Thank you Monica -- you are honest and supportive and you worked so hard for us. We can’t wait to have you over for cocktails, CHEERS!!!

 by Vanessa B. – Buyer
Always Went Above & Beyond

5 Stars. Our Realtor, Paula Bermello, was truly amazing! She worked tirelessly to help us find the perfect home and was always there to answer any questions we had. She was incredibly knowledgeable and always went above and beyond to make sure we were happy with the process. We are so grateful for all of her hard work and would highly recommend her to anyone looking for a home.

 by Badru & Grace Deen – Sellers
Deeply Appreciate Monica's & Justin's Personal Touch in Our Very Emotional Sale

5 Stars -- The reality of selling our home of 33 years is now sinking in. This house represented the zenith of my journey from an impoverished background in a third-world country to achieving the American dream as told in my book "Out of the Doubles Kitchen."

Our kids and grand kids see this house, their childhood home, through nostalgic lenses as our lives were so wrapped up in it. It wasn't just a cold, emotionless, solely financial transaction. It was about the feelings that went with the house that was not just four walls that provided shelter. It was tied to memory and, consequently, permeated with significant value beyond anything monetary. Our home was like an extension of us, so selling it felt like letting go of a piece of our self-identity and our achievement.

Also, I think that our pride of ownership was a positive vibe that the buyer must have felt.

Sorry for the philosophical digression. The main reason I wanted to write this comment now is to say how pleased we were with Justin's professional interpersonal skills in handling all the details that made the transaction seamless. Justin stepped up at a time of Monica's personal loss of her spouse and hit the ground running until and even after the closing.

Thanks to Monica and Justin for making the emotional sale of our home a satisfying experience.

 by Pamela Bastian – Buyer
Justin Was Always Positive, Patient & Absolutely Professional

5 Stars. Justin was definitely dedicated to the task of getting me in my home.

Even though there were a few days when I felt like walking away from the deal, Justin was right there always positive and patient and absolutely professional about closing my deal!

Thank you so much for your help. It was much appreciated.

 by Sofia Marzouka – Lease Owner
Monica's Long Experience Gave Us the Upper Hand

5 Stars! I cannot say enough amazing things about Monica and her team. They are professional, work with urgency, and communicate very well throughout the entire process. Her experience being in the industry for many years gave us the upper hand and the whole team was such a pleasure to work with!

Page 1 of 6:
3 2 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Would love your thoughts, please comment.x